Our Privacy Policy

  1. Introduction

    Storbie collects your personal data in order to provide and improve our Services. This policy (“Privacy Policy”) describes how we collect, use and protect this data.

    Our Privacy Policy may be updated from time to time by placing an amended version of the policy on this website. If material changes are made to the policy, we will notify you of such changes by posting the revised policy on this website, and where appropriate, through other means.

  2. Definitions

    User

    A User is any of the following:

    1. Anonymous User

      You are an Anonymous User if you are browsing a Storbie Website or Storbie Customer Website without logging in with a Storbie Login.

    2. Authenticated User

      You are an Authenticated User if you are browsing a Storbie Website or Storbie Customer Website without logging in with a Storbie Login.

    3. Storbie Customer

      Someone who has back-office administrator access to a Storbie Customer Website through a Storbie Login.

    4. Storbie Customer Shopper

      Anyone who accesses a Storbie Customer Website who does not have back-office administrator access.

    5. Storbie Customer Website Owner

      The person who is configured as the owner of a Storbie Customer Website. Unless specified otherwise, this is likely to be the person who initially created the website.

    6. Storbie Partner

      A 3rd party organisation that supports Storbie Customers with their Storbie Customer Website, such as:

      • Building, selling or marketing Storbie Customer Websites to Storbie Customers
      • Supporting or integrating with Storbie Customer Websites
      • Selling, supplying or marketing products and/or service metadata and other content for display on Storbie Customer Websites
      • Fulfilling purchases on behalf of Storbie Customer Websites

    Services

    Services means all services provided by Storbie to Users from time to time, including but not limited to the services provided by Storbie to grant you the right to access and use a Storbie Website or Storbie Customer Website or the right to be a User.

    Storbie Customer Website

    A website hosted by Storbie that represents a Storbie Customer business, such as:

    • Storbie Shop Website

      A type of Storbie Customer Website which displays products, services and other information and optionally offers those products or services for sale over the internet. This includes Storbie Aggregation Website Listings which are mini Storbie Customer Websites that are sometimes created by Storbie Aggregation Websites.

    • Storbie Aggregation Website

      A type of Storbie Customer Website, such as an online marketplace, which aggregates products and other information from multiple Storbie Customer Websites into a unified experience.

    • Storbie Supplier Website

      A type of Storbie Customer Website which supplies product metadata and other content to Storbie Shop Websites and sometimes fulfils orders on behalf of those shops.

    Storbie Login

    A username and password used to identify yourself when using a Storbie Website or Storbie Customer Website.

    Storbie Website

    A website on the storbie.com or mystorbie.com domains such as www.storbie.com, secure.storbie.com, account.storbie.com and my.storbie.com.

  3. Anonymous Users of Storbie Websites

    Information Storbie collects from you

    Storbie collects anonymous and anonymised information about which pages you are visiting on a Storbie Website. This information is stored in Google Analytics and our own back end systems.

    In addition, if you fill in a form on a Storbie Website or contact us in another way such as via a phone call or email, then you may provide us with your personal data. We may store this in our back-end systems, such as our Customer Relationship Management and Support systems.

    What is the purpose of collecting this information?

    • To provide our Services to you.
    • To improve our Services by analysing usage patterns.
    • To send you marketing and other material, if you have provided us with your contact information and have consented to this. We will only do this if you have opted in to receive certain material from Storbie. You can opt out of this at any time by contacting us at privacy@storbie.com or by clicking on the unsubscribe link that will be provided in the footer of any messages or emails that are sent to you which are not essential for providing our Services to you.

    Cookies

    One way we collect information is by using cookies.

    Cookies are a small file which is stored on your computer that may contain a unique identifier. Storbie uses cookies on Storbie Websites to:

    • Remember your preferences.
    • Monitor and improve our Services by compiling aggregated statistics about usage patterns.
    • To monitor your usage so that, should you provide us with your contact information, we can understand your usage history for lead profiling purposes. You can object to your data being used in this way. See 'Automated Decision-Making and Profiling' later in this document.
    • Monitor your usage in order to refine and improve our Services to you.
    • Service targeted ads to you from services such as Facebook, Google, Bing and other 3rd parties.

    Most modern browsers allow you to accept or reject cookies in the browser’s settings, however if you reject cookies our websites and Services may not work correctly under certain circumstances.

    Additionally, most advertising networks offer you the option to opt out of targeted advertising. See http://www.aboutads.info/choices or http://www.youronlinechoices.com for more information.

    Here are some links that might assist you to change the cookie settings in your browser:

  4. Storbie Customers

    Users of your site

    If you are the owner or have back-office access to a Storbie Customer Website (meaning you are a Storbie Customer or a Storbie Customer Website Owner), be this a Storbie Shop Website, Storbie Aggregation Website or Storbie Supplier Website, then you will be collecting personal data from your customers and other users of that website. Storbie provides you with an optional privacy policy that you can include on your Storbie Customer Website, or you can use your own. In either case you are responsible for ensuring that the privacy policy of your Storbie Customer Website meets with the requirements of any laws that are applicable to you and your business, that you adhere to that policy and that the policy allows Storbie to make use of your customer’s data as set out under the heading Storbie Customer Shoppers. You are also responsible for ensuring that you comply with all applicable privacy laws and regulations when using the Services.

    Information Storbie collects from you

    Storbie collects the same information from Storbie Customers as an Anonymous User of Storbie Sites. In addition, we collect the following information:

    • Personal data, such as such as your name, email address, phone number.
    • Your business address and contact information, such as your business email address, phone number and physical address.
    • Billing information such as your credit card details. Storbie does not store your credit card number but passes it on to our billing partners PayPal and eWAY.
    • Information required to provide a Storbie Customer Website to your customers such as your website’s content and business information such as your tax information.

    What is the purpose of collecting this information?

    • To confirm your identity.
    • To keep you informed of any changes to our terms of use.
    • To keep you informed about information specifically relating to a product or service that we are providing you.
    • To receive payments from you.
    • To provide our Services to you.
    • To provide ways for your customers to contact your business.
    • To send you offers and other information that Storbie believes you may be interested in. We will only do this if you have opted in to receive certain material from Storbie. You can opt out of this at any time by contacting us at privacy@storbie.com or by clicking on the unsubscribe link that will be provided in the footer of any messages or emails that are sent to you which are not essential for providing our services to you.

    Under what circumstances does Storbie pass this information on to 3rd parties?

    Storbie uses various 3rd party organisations who act as Storbie’s sub-processors to provide our Services to you such as payment, point of sale and shipping providers. Storbie will share your personal data with those providers to provide these services to you.

    Storbie works with Storbie Partners who provide and support Storbie Customer Websites on our behalf. If you indicate to us that you would like to work with one of these 3rd parties (either via a Storbie Website, by email or on a phone call) we will pass your name, email and phone number on to them.

    Under what circumstances does Storbie pass your shopper’s personal data to 3rd parties?

    You may configure your Storbie Customer Website to send the personal details of your Storbie Customer shopper’s orders on to 3rd party sub-processors, for example to facilitate 3rd party organisations to fulfil your orders on your behalf or to facilitate shipping. In these cases, we will pass this information to those 3rd parties and it is your responsibility to ensure that those 3rdparties use that information in a way that is in keeping with the law and your privacy policy.

    In addition, if you enable any integration services in your Storbie Customer Website, such as via an API, then any 3rd party organisation that you provide an access key to will be able to use that service to retrieve you and your shopper’s personal data.

    Use of Storbie Supplier and Aggregation Websites

    When you request for your Storbie Customer Website to connect with a Storbie Supplier Website or Storbie Aggregation Website, then a notification is sent to that site which contains the name and email address of the Storbie Customer Websiteowner.

    When you connect with a Storbie Supplier Website, Storbie will share with the owner of the relevant Storbie Supplier Websitewhich specific products you have chosen to connect with.

    When you connect with a Storbie Aggregation Website, Storbie will share with the owner of the relevant Storbie Aggregation Website the details of products that your Storbie Customer Website is displaying in that Storbie Aggregation Website.

    Storbie will share statistics about your Storbie Customer Website with Storbie Aggregation Website and Storbie Supplier Websites such as total page hits, order counts and purchase value. These statistics will be filtered to only those that are relevant to the products and other assets, such as images, that are from or displayed in their site and will not contain any of your Storbie Customer Shopper’s personal data unless you have configured for them to receive this information in order to assist with the fulfilment of the order.

  5. Storbie Customer Shoppers

    A Storbie Customer Shopper is anyone who accesses a Storbie Customer Website who does not have back-office administrator access (e.g. to view the website and buy products or services).

    Information Storbie collects from you on behalf of our Storbie Customers

    When you browse a Storbie Customer’s Website, Storbie collects anonymous and anonymised information about the pages you are accessing and the products you are viewing and purchasing and stores this in an anonymous or anonymised format that doesn’t contain your personal data. This information may be displayed to Storbie Customers.

    In addition, if you make a purchase, Storbie collects and stores non-anonymous personal data during the checkout process such as your name, phone number, email address and contact and delivery address.

    When you pay for an order using a 3rd party payment provider, you share with them your payment details such as your credit card number. Under this circumstance, Storbie collects and stores information about the transaction, such as the amount of payment and the transaction number, however your complete credit card number is never stored in Storbie’s systems. Some payment providers require Storbie to pass on your checkout details such as your name, email address and contact and delivery address information and, in these cases, we pass this information to them.

    A Storbie Aggregation Website displays products and other information aggregated across a number of other Storbie Customer Websites. When you click through to a Storbie Customer Website from a Storbie Aggregation Website:

    • Storbie will automatically pass your current Storbie Aggregation Website identity on to any Storbie Customer Websitesyou visit from that Storbie Aggregation Website; and
    • If you make a purchase then we share the Storbie Aggregation Website and sub-page URL that you came from before adding each product to your cart with the Storbie Customer Website against the order.

    Storbie Aggregation Website are provided with aggregated information on the time and value of page views and orders across Storbie Customer Websites that you interact with after clicking through from that Storbie Aggregation Website.

    Storbie Aggregation Website are never provided with information that can identify you, your personal data or the details of your individual orders unless you specifically provide it to them, for example by filling in a form on their site.

    Some Storbie Customer Websites use cookies and marketing services such as Google and Facebook Pixel. You should refer to the individual site’s Privacy Policy for details.

    Some Storbie Customer Websites work with 3rd party sub-processors and suppliers when fulfilling your order and may configure Storbie’s system to pass some or all your information that you enter during the checkout process from that Storbie Customer Website on to those 3rd parties for the purpose of fulfilling your order.

    What is the purpose of collecting this information?

    We collect this information to:

    • Allow Storbie Customers to provide their services to you.
    • Provide Storbie Customers with information that helps to improve their product or service.
    • To help Storbie Customers to understand which Storbie Aggregation Website are referring orders to their Storbie Customer Website and from what promotions.
    • To help Storbie Customers to understand the performance of their Storbie Customer Website.
    • Under some circumstances for Storbie Customers to calculate commission payments.
    • To give you a convenient and unified shopping experience.

    Information Storbie collects from Storbie Customer Shoppers for its own use

    • When you browse a Storbie Customer Website, Storbie collects information about the pages you are accessing and the products you are viewing and purchasing and stores this in an anonymised format that doesn’t contain your personal data. This anonymised information is stored in both Google Analytics and our own database systems.

    What is the purpose of collecting this information?

    • To monitor system performance and improve Storbie’s Services.
    • To understand, respond to and report on market trends.

  6. What We Will Never Do With Your Personal Data

    Storbie provides aggregated page view and purchase information to 3rd parties such as its customers, on its blog, in its newsletters and press releases. This information is anonymous, aggregated, and will never contain your personal data or a way for anyone to identify your personal activity.

    We will never share your personal details to 3rd parties except specified in this document unless:

    • We get your consent.
    • We are required to by law.

  7. Automated Decision-Making and Profiling

    The laws of some jurisdictions require that we tell you if our systems conduct any processing, including profiling, which produces a decision that is completely automated and produces legal effects concerning you or similarly significantly affects you.  We do not consider that any of the automated decision-making that our system conducts fits this criteria. 

    Like all online services, we do undertake necessary automated decision-making and profiling in our system to make setting up and providing our Services efficient and accurate, such as pricing (if you elect certain Storbie functionality the system will automatically decide to price and bill you), payment, debt tracking, debt recovery, website hosting, goods tracking, inventory management, invoicing & ordering. If you wish our staff to review a decision taken by our system we are prepared to do so.  See below under the heading ‘Who Is Your Data Controller?’ for details of how to contact us to request this.

    We also conduct profiling for our general business purposes such as customer churn prediction and lead analysis. Under some circumstances we may take automated action based on this analysis. You can choose to object to this. See below under the heading ‘Who Is Your Data Controller?’ for details of how to contact us regarding this.

  8. Data Retention

    In general, we will continue to use and store archived copies of personal data for legitimate business purposes and to comply with the law, except when we receive a valid erasure request.

    If you are a Storbie Customer and you fully delete a Storbie Customer Website that you own, or cease the required payments for that site, then that site will be purged pursuant to our standard processes.  We will continue to store anonymous or anonymised information, such as usage statistics and other information about deleted Storbie Customer Websites, without identifiers, in order to improve our Services.

  9. What Rights Do You Have Over Your Personal Data?

    • Information: You are entitled to know a range of information about your personal data such as what we collect about you, how we use it, who we share it with, what legal grounds we rely on, how to exercise your rights etc.  This Privacy Policygives this information.
    • Access: You are entitled to know what personal data we hold about you at any time. (If you write to, email or phone us and ask to see this information, it is known as a ‘Subject Access Request’ or ‘SAR’ for short). When we receive your request, we will send you a form to fill in, along with identity checks. If you do not return the form and/or answer our phone calls to verify you have made this request, we will not be able to deal with your request.
    • Accuracy/ Rectification: You can check that the personal data that we hold is accurate, or to let us know of any changes to your personal data. We always try to ensure that the information that we hold is accurate, up to date and relevant. If you have a Storbie Login, you can view and update some of your personal data such as your name and email address by visiting https://secure.storbie.com/account.
    • Deleting/ Erasure: You can ask us to delete some or all of your personal data in certain circumstances (e.g. we no longer need it), and we are obliged to delete it. We can refuse to delete that information if those circumstances don’t apply e.g. we still need it to supply you with Services.
    • Complain: If you think we are using or processing your personal data in a way that is not consistent with this Privacy Policyor with the law, you can lodge a complaint with your local privacy regulator.  We would always prefer you to contact us first though, to see if we can answer your concerns.

    You can exercise any of these rights by contacting us as set out below under ‘Who Is Your Data Controller?’ below.

  10. Residents of the European Economic Area (“EEA”)

    If you are located in the EEA, you have certain additional rights under European law regarding your personal data, including the right to request deletion, the right to data portability, and rights to object to or limit its use. To exercise these rights, see ‘Who Is Your Data Controller?’, below.

    In addition, if you are located in the EEA we must ensure that any international transfers of data comply with European laws.  Our infrastructure providers are both Privacy Shield certified, and transfers to and from New Zealand are legal due to the adequacy decision that New Zealand holds from the European Commission.  See below under the heading ‘Where does Storbie store data?’.

    Under European law we are also required to tell you the legal grounds we rely on to process your information.  We generally process your personal data in order to fulfil contracts we might have with you (for example if you set up a Storbie Customer Website), or otherwise to pursue our legitimate business interests, unless we are required by law to obtain your consent (such as to contact you with marketing material).

  11. Who Is Your Data Controller?

    Storbie Limited is the data controller for the personal data collected from Storbie Customers and Storbie Partners. Storbie is not the data controller in respect of the personal data belonging to Storbie Customer Shoppers - you should contact the Storbie Customer using the details specified in the relevant Storbie Customer Website privacy policy.

    You can contact Storbie to exercise any of your rights or if you feel that we are not complying with the terms of this Privacy Policyby emailing privacy@storbie.com.

  12. Where Does Storbie Store Data?

    Storbie’s hosting providers, including the database systems that store your personal data are Microsoft Azure and Amazon Web Services in Australia & the USA. Storbie is headquartered in New Zealand and your personal data may be transferred there from time to time for legitimate business purposes necessary for providing the Services to you. 

  13. Updates To This Privacy Policy

    This Privacy Policy was updated in February 2020 and it replaces any previous privacy notice we may have provided to you.  We do keep our Privacy Policy under regular review, but we will email our customers regarding any significant changes. If you have any questions, please do contact us through emailing privacy@storbie.com.